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Returns & refunds

How do I return a faulty item?   All of our products are covered by a manufacturers warranty covering both faulty materials and faulty workmanship, it does not cover general wear and tear or damage. This excludes products or parts of products that are consumables or that wear down such as drill bits.

Most faulty products will need to be examined before we resend a new one, to avoid unnecessary returns please ensure you have followed all the manufacturers instructions and if unsure, that you have spoken to one of our technicians for assistance.

Please note that we cannot be held responsible for lost returns so please ensure you return them via an appropriate courier or insured method as we do not accept any liability until received by us.

Goods should be returned in their original packaging, with adequate protection to ensure that the goods and packaging reach us in good condition. Failure to package an item properly will result in us refusing to refund the item regardless as to whether it was faulty or not, as we cannot return damaged faulty items to our suppliers.
 

Can I return an unwanted item?
You may only return an item that is unwanted under the following criteria and if you are not ordering goods as a business or company :

  The item is in an 'as new condition'. It must be returned to us in its original condition unused and in its original packaging which should not be marked or damaged (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product at all). It should be returned with the original box, packaging, accessories. Do not write directly on the packaging.

  You notify us in writing by fax, letter or email within 7 working days of receipt of the item and return them within 30 days. We recommend you keep a copy of this.

  The order is not an order for a business or company.

Items not returned to us in an 'as new condition' will not be refunded and any costs to return the items to you will have to be paid before we can return them.

Please note that if an exchange for another item(s) is requested then you agree to the standard delivery charge that would apply to that item(s) if purchased through our checkout procedure on our website.

Please note that we cannot be held responsible for lost returns so please ensure you return them via an appropriate courier or insured method as we do not accept any liability until received by us. All costs associated with the return of the unwanted item are to be paid by you and return must be made to the correct despatch warehouse. We will inform you when notified of your intention to return an item of where this should go to.

Goods should be returned with adequate protection to ensure that the goods and packaging reach us in good condition. If any goods are damaged in transit you will have to pursue a claim with the courier or mail service that you used.

All goods returned to us as unwanted will be examined upon return and any refunds / exchange will only be applied once final agreement has been made to accept the product(s) back in accordance with our terms & conditions. Any free or bundled items received with the product must also be returned.

 

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